Privacy Policy

1. Introduction

At CLEARFLO AI INC. ("Clearflo AI," "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website at https://clearflo.ai/, use our AI-powered customer communication and automation software solutions, interact with us through SMS/text messaging, or contact us through email, phone, or other communication channels.

By using our Website or services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Website or services.

2. Information We Collect

We collect personal information (name, email, phone, company details), automatically collected data (IP address, browser type, usage patterns), and SMS messaging data (phone numbers, consent records, message history). We may also receive information from third-party partners and service providers.

3. How We Use Your Information

We use your information to provide and manage our services, send SMS communications (appointment reminders and marketing messages to opted-in users), improve our services, communicate with you, ensure security and legal compliance, and support business operations.

Important: We will never share your mobile phone number or SMS opt-in consent data with third parties or affiliates for their marketing purposes.

4. Legal Basis for Processing

We process your personal information based on consent, contract performance, legitimate interests, and legal obligations as required by applicable data protection laws.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with service providers (cloud hosting, payment processors, CRM platforms, SMS delivery infrastructure), during business transfers, when required by law, with your consent, or in aggregated/anonymized form.

Critical SMS Data Protection: Your mobile phone number and SMS opt-in consent data will never be shared with third parties for marketing purposes.

6. Data Security

We implement industry-standard security measures including encryption (SSL/TLS), secure storage, access controls, authentication, regular security assessments, monitoring, and incident response protocols. While we strive to protect your information, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. SMS consent records are maintained for at least 4 years after opt-out to demonstrate compliance with telecommunications regulations.

8. International Data Transfers

Clearflo AI is based in Calgary, Alberta, Canada. Your information may be transferred to, stored, and processed in Canada or other countries where our service providers operate. By using our services, you consent to these transfers with appropriate safeguards in place.

9. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict processing, object to processing, data portability, withdraw consent, and lodge complaints. You can opt out of SMS messages at any time by replying "STOP" or contacting us directly.

To exercise your rights, contact us using the information in Section 13. We will respond within the timeframe required by applicable law (typically 30 days).

10. Children's Privacy

Our Website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@clearflo.ai.

11. Third-Party Links and Services

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page, sending email notifications, or through SMS if you have opted in. Your continued use after changes constitutes acceptance of the modified Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as reasonably possible, typically within 30 days.

14. Specific Provisions for Different Jurisdictions

14.1 Canadian Privacy Laws (PIPEDA)

For users in Canada, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

14.2 Canadian Anti-Spam Legislation (CASL)

Our SMS/text messaging practices comply with Canada's Anti-Spam Legislation (CASL). We obtain express consent before sending commercial electronic messages.

14.3 United States - TCPA Compliance

Our SMS messaging practices comply with the U.S. Telephone Consumer Protection Act (TCPA) and FCC regulations. We obtain prior express written consent before sending marketing text messages to U.S. phone numbers.

14.4 United States - A2P 10DLC Compliance

Our SMS services are registered and compliant with Application-to-Person (A2P) 10-Digit Long Code (10DLC) requirements as mandated by U.S. mobile carriers and The Campaign Registry (TCR).

14.5 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including rights to know, delete, opt-out, correct, limit use of sensitive information, and non-discrimination.

Important: Clearflo AI does not sell or share personal information as those terms are defined under CCPA/CPRA.

14.6 European Economic Area (EEA), United Kingdom, and Switzerland

If you are located in the EEA, UK, or Switzerland, we process your personal information in accordance with the General Data Protection Regulation (GDPR) and UK GDPR. You have the rights described in Section 9, including the right to lodge a complaint with your supervisory authority.